Frequently asked questions

Select an offer or choose No offer. New offers require partner acceptance and Super Admin approval. Your visit weekday/time selects the partner and SlotKaro percentages, which add on the same eligible bill. Check the combined cap, minimum, eligible services/doctor fees and exclusions. Dining uses the eligible final bill. The selected rates stay saved with your booking. Coupons combine only when allowed and apply on the remainder. Online-only offers retain ₹1 minimum payable. Normal booking and refund rules remain unchanged.

SlotKaro helps customers discover and request bookings with independent Salon, Beauty, Spa, Wellness, Clinic, Diagnostic Centre and Dining businesses. SlotKaro provides the booking platform, not the underlying salon, healthcare or dining service.

Search an area or use Near me to see available outlets. Availability depends on the businesses listed, approved and visible in that location; we do not guarantee coverage in every city.

Verify your mobile number using the login OTP, choose an outlet, select an available service, consultation, test or reservation, and choose a date and time. A booking request is not confirmed until the Partner accepts it. Do not share your login OTP.

Salon, Beauty, Spa and Wellness can offer service menus and slots. Clinics can list consultation fees and available doctors or departments; Diagnostic Centres can list tests or services. Dining can offer table reservations and a final bill with any applicable discount shown for that booking. Clinic and Diagnostic bookings are for scheduling, not medical advice or emergency care.

Each outlet has one payment mode selected at registration: Cash at Venue or Pay Online. Cash outlets accept cash directly at the venue; SlotKaro does not ask for a Partner UPI ID, QR upload or customer payment screenshot in this flow. Online outlets use SlotKaro's Cashfree checkout when payment is available for the booking. Returning from the payment page is not proof of payment: the provider-reported result must be verified. A booking retains its payment-mode record.

Self-cancellation is available only for an eligible pending or accepted booking before arrival has been recorded, with no recorded online payment or active payment session. If payment is processing, wait for its result or contact support. Paid bookings need support review under the Refund & Cancellation Policy; cancellation does not automatically refund a payment. There is no general self-service reschedule action: contact support or the Partner before making a replacement booking.

After the Partner marks the booking completed, you can submit a rating once for that booking. This also applies to completed Cash at Venue bookings. A service-start OTP, where shown, is separate from your login OTP and is supplied by you to the Partner at the venue.

SlotKaro Admin creates and manages platform offers and promo codes. Eligibility, expiry, limits and the applicable booking or bill amount determine the discount shown. A saved code or advertised offer is not a guarantee it applies to every booking. Partners cannot create platform promo codes themselves.

Use the heart button to add an outlet to your private Saved Places list; use it again to remove the outlet. Near me and distance estimates use the location you select or a current position requested with permission while using the feature. You can search an area manually if permission is declined. Directions open the supported map service. SlotKaro's automatic customer-arrival tracing flow has been removed.

Booking chat is available to the customer and the relevant Partner when permitted for that booking. Messages can be reported for authorized Admin review. Chat refreshes in the booking conversation; do not assume every message sends a push alert. Calling is available only when the platform has enabled and configured it. Do not send passwords, payment credentials or unnecessary medical or identity documents in chat.

No. Review every weekday/time row and accept or decline. You fund only the partner percentage; the separately approved SlotKaro share is wallet-credited on eligible completion. Caps/floors reduce both shares proportionally, with rounding remainder assigned to partner. Super Admin must approve after your acceptance. New terms require fresh acceptance and approval; existing bookings retain their saved rates. You can request change, pause or stop. No instant cashout is added.

After mobile OTP login, complete four registration steps: (1) business category, entity, booking ring preference and customer payment mode; (2) business details, photos, slideshow, address, area, about, timings and map location; (3) manual declarations and applicable documents; (4) CaseDocker checks where enabled and final submission. The login-verified mobile is reused. Saving a draft is not final registration or approval. Admin can see incomplete onboarding to follow up; approval, customer visibility and booking availability are separate.

Every Partner declares GST status separately from Cash at Venue or Pay Online. Yes: enter a valid GSTIN; the platform checks the supplied format and SlotKaro reviews the declaration. No: no GSTIN is requested and the following undertaking is displayed:

I/We undertake to keep our GST registration status and related business information updated on the SlotKaro platform and shall promptly update our GSTIN if GST registration becomes applicable or is obtained in the future

The undertaking is display-only, not a separate checkbox or proof of government verification. Choosing No, a payment mode, CaseDocker completion or Admin approval does not grant a tax exemption. Your applicable tax obligations must be assessed separately. If details are locked after approval, contact SlotKaro support for a privileged Admin update.

Choose Individual / Proprietor, Firm (Company / LLP), or Udyam. Firm requires CIN or LLPIN in the manual details; director names or designations are optional and appear only for Firm. The configured CaseDocker profiles use PAN, Aadhaar and bank-account checks for Individual / Proprietor; business PAN and business bank-account details for Firm; and Udyam certificate, owner PAN, Aadhaar and bank-account checks for Udyam. Hosted steps depend on the selected profile and provider availability. Manual SlotKaro documents are separate and provider success is not the same as outlet approval.

Manual review is separate from Individual / Proprietor, Firm (Company / LLP), or Udyam CaseDocker checks. Diagnostic Centre Licence is required, with a mandatory AERB Yes/No choice: answer “Do you have AERB licence?” with Yes or No. A separate AERB Licence upload is required only when Yes is selected and cannot replace the centre licence. Dining requires FSSAI Licence and allows an optional Bar Licence when serving alcohol. Alcohol No hides the Bar upload; Dining does not offer general Shop/Trade uploads. Other business-licence uploads remain optional for the other categories: Shop & Establishment / Trade for Salon, Spa, Beauty and Wellness; Clinic Licence or Medical Registration for Clinic. Optional upload on SlotKaro does not waive a licence required by law.

SlotKaro Admin reviews the private manual uploads separately from CaseDocker. Pending, approved and rejected document states remain distinct. Partner business details and approved documents have their applicable approval locks. A Super Admin may make an authorized, audited correction or separate outlet-approval override; that does not manufacture a GST, licence or CaseDocker verification result. Changing Dining alcohol Yes/No hides or restores the applicable Bar evidence without deleting its history; FSSAI remains separate.

A Partner selects Cash at Venue or Pay Online for each outlet during registration. The Partner cannot edit that choice later; no combined Cash-and-Online option is offered. A later change requires SlotKaro Super Admin's separate privileged action. Different outlets can have different modes, and existing bookings keep their recorded payment mode. GST Yes/No is a separate declaration, not determined by the payment choice.

Each Partner category can choose Booking Ring Alert Yes or No at registration, and Admin can change it later. No disables the booking ringtone, not the booking notification or booking itself. Eligible new-booking rings use the existing sound for up to 10 seconds within the outlet's configured opening hours, excluding weekly off days. Permission, device sound settings, background restrictions and connectivity affect delivery. Background alerts and actions use supported system notifications; an instant popup or sound is not guaranteed.

Partner Wallet is a read-only accounting statement of recorded online-booking credits, eligible platform-funded offer or coupon credits, adjustments and settlements. It is not a stored-value payment wallet, bank account or an instant cashout facility. Cash collected at the venue is not automatically a company-held wallet credit. Today's, yesterday's and other earnings figures summarize recorded activity; a displayed balance or booking total is not a guarantee that a bank transfer has occurred.

The Partner tools support services, tests, doctors or departments where applicable, staff, timings, availability, slot blocking and booking actions for the business category. Where enabled, SmartFill can surface released or spare booking slots. It does not guarantee a replacement booking or create a Partner-generated promo code.

Free access or a plan may be offered depending on the current platform settings. Any enabled paid plan must show its price and period before purchase. The current Partner app does not offer subscription checkout. Where enabled on the website, checkout purchases a prepaid period through Cashfree; it is not an automatic recurring-debit mandate. Contact support about cancellation or refunds under the Refund & Cancellation Policy. Expired access affects features or new bookings according to the applicable plan settings; it does not promise automatic deletion of a listing.

Email is optional at registration for Customer and Partner accounts. Adding an address does not verify ownership: use Verify next to the email and enter the email OTP. An unverified incorrect address can be edited. In the Partner flow, changing an already verified email requires verification of the current address first, followed by verification of the new one; the old address stays in place until completion. Do not share email OTPs in chat or support messages.

Data depends on the features used and may include account details, optional profile fields or photos, saved outlets, selected location, booking and payment references, chat and reports, and Partner business/verification documents. The selected business receives relevant booking and customer contact details; authorized staff can review support or reported content. Read the Privacy Policy for purposes, recipients, permissions, retention and rights. No online service can promise absolute security.

Use Delete Account in the relevant app or the public account-deletion page to submit a request to the appropriate support contact. State whether the request is for Customer, Partner or both roles. Support verifies the request; this is not an instant in-app data purge. Uninstalling or signing out does not delete an account. Necessary payment, tax, security, audit or dispute records may be retained as described in the Privacy Policy.